Managing expectations, is the single most important aspect of maintaining a healthy & rewarding relationship with clients. An Elite Pharmacist, for example, needs to manage the expectations of some pretty important people Patients, clients, managers, board, and other stakeholders depending on where the career path. Imagine telling the patient that the medicine you requested has not arrived when you promised they will have it that day (in the case of managing a logistics for your pharmacy startup.
Reputation is everything in the health/pharma industry (public relations) and most likely in your chosen career path. Consistently having positive relationships with clients leads to a calmer work day and a higher level of productivity.
Take the ride and enjoy this course. Hopefully, after this, you’ll have a clearer way to manage expectations of all you have contact with.
Managing expecratuons is a virtue one must possess in life and all its aspects .
Thanks to the plsp team for this
For us to succeed in making an impact in the health sector, we must learn to manage expectations of patients and clients
Effective communication is the key to expectation management. However, the act of “under promise and over deliver” plays an important role in managing clients’ expectations .
Managing expectations involves both Action and Wisdom. If expectations are properly managed, then reputation, integrity, clientele and profit will increase.
Managing expectations Is keeping true to your promise and never be swayed by people’s attitudes to things. For example you expected an employee to report to work by 8am..but because coming late has become an habit, coming late in days you least expected it won’t surprised you at all.